Policies

Last updated: October 9, 2026

Veramelle operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). Veramelle is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. Depending on how you interact with the Services, we may collect or process:

• Contact details including your name, billing and shipping address, phone number, and email address.

• Financial information including payment card and financial account details, transaction details, and payment confirmation.

• Account information including your username, password, preferences and settings.

• Transaction information including items you view, add to your cart, purchase, return, or cancel.

• Communications including information you provide when you contact customer support.

• Device information including your device, browser, IP address, and other identifiers.

• Usage information including how and when you interact with the Services.

How We Collect It

Directly from you; automatically through the Services (including cookies and similar technologies); from our service providers; and from our partners or other third parties.

How We Use Your Personal Information

• To provide and improve the Services — process payments, fulfill and ship orders, manage your account, handle returns and exchanges, enable reviews, and tailor your experience.

• Marketing and advertising — send promotional communications by email, text, or post, and show you relevant online ads. You can opt out of marketing emails any time via the unsubscribe link.

• Security and fraud prevention — authenticate your account and detect or prevent fraudulent or unsafe activity.

• Communicating with you — provide customer support and maintain our relationship with you.

• Legal reasons — comply with applicable law and respond to valid legal process.

How We Disclose Personal Information

We may share your information with Shopify and other vendors who perform services on our behalf (payment processing, analytics, fulfillment, shipping, support); with marketing partners for advertising (subject to their own privacy notices); when you direct or consent to it; with our affiliates; and in connection with a business transaction or to comply with legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve them. Information you submit may be transmitted to Shopify and third parties that may be located in countries other than where you reside. To learn more, see the Shopify Consumer Privacy Policy.

Third-Party Links

The Services may link to sites operated by third parties. We aren't responsible for their privacy or security practices — please review their policies before sharing information.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with their information, contact us and we will delete it.

Security and Retention

No security measures are perfect, and information sent to us may not be secure in transit — please don't use unsecure channels for sensitive information. We retain personal information as long as needed to provide the Services, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on where you live, you may have rights to access, delete, correct, or port your personal information, and to opt out of the sale or sharing of your information for targeted advertising. You can exercise these rights by contacting us using the details below. We won't discriminate against you for exercising them, and we may need to verify your identity first.

Changes to This Privacy Policy

We may update this policy from time to time. We'll post the revised version here and update the "Last updated" date.

Contact

Questions about our privacy practices, or to exercise your rights:

hello@tryveramelle.com · 1 (800) 585-3940

Veramelle
28 Medical Dr, Unit #1085
Amarillo, TX 79106, United States

For the purpose of applicable data protection laws, we are the data controller of your personal information.

Overview

Welcome to Veramelle. The terms "we," "us," and "our" refer to Veramelle. Veramelle operates this store and website, including all related content, features, tools, products and services (the "Services"), and is powered by Shopify. These Terms of Service, together with any policies referenced here, describe your rights and responsibilities when you use the Services. By using the Services, you agree to these Terms and our Privacy Policy. If you don't agree, please don't use the Services.

1. Access and Account

You represent that you are at least the age of majority in your place of residence. You're responsible for the accuracy of the information you provide and for keeping your account credentials secure. You may not transfer or sell your account.

2. Our Products

We've made every effort to represent our products accurately, but colors and appearance may vary depending on your device. Product descriptions may change at any time, and we may discontinue products or limit quantities at our discretion.

3. Orders

When you place an order, you're making an offer to purchase. Veramelle may accept or decline any order at its discretion, and your order isn't accepted until we confirm it. Purchases are subject to our Refund Policy. Please review your order carefully, as we may be unable to change it once accepted.

4. Prices and Billing

Prices, discounts, and promotions may change without notice. The price charged is the price in effect when the order is placed, as shown in your confirmation email. Posted prices don't include taxes, shipping, or customs unless stated. You agree to provide accurate payment information and are responsible for all charges you incur.

5. Shipping and Delivery

Delivery times are estimates only and are not guaranteed. We're not responsible for delays caused by carriers, customs, or events outside our control. Title and risk of loss pass to you once we transfer products to the carrier.

6. Intellectual Property

Our Services — including trademarks, text, images, graphics, reviews, video, and their arrangement — are owned by Veramelle or its licensors and protected by intellectual property laws. You may use the Services for personal, non-commercial use only, and may not reproduce or distribute our material without written consent.

7. Third-Party Links and Tools

The Services may link to or provide access to third-party sites and tools, provided "as is" without warranty. We're not responsible for third-party content or your use of it — review their terms before engaging.

8. Relationship with Shopify

Veramelle is powered by Shopify. Any purchases you make are directly with Veramelle. Shopify is not responsible for any aspect of sales between you and Veramelle, and you release Shopify from claims arising from your purchases.

9. Feedback

If you submit feedback, reviews, or suggestions, you grant us a perpetual, worldwide, royalty-free license to use them for any purpose, including commercial use. You represent that you have the rights to any feedback you submit and that it won't violate any third party's rights.

10. Prohibited Uses

You may use the Services for lawful purposes only. You may not use them to break any law, infringe intellectual property, harass others, transmit false information or malware, collect others' data, or interfere with the security of the Services. We may suspend or terminate your access if you violate these Terms.

11. Disclaimer of Warranties

Information on the Services is for general information only, and we don't warrant its accuracy or completeness. Except as expressly stated, the Services and all products are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability and fitness for a particular purpose. Some jurisdictions don't allow these disclaimers, so they may not apply to you.

12. Limitation of Liability

To the fullest extent permitted by law, Veramelle and its partners, affiliates, and Shopify are not liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or any products, even if advised of the possibility.

13. Indemnification

You agree to indemnify and hold harmless Veramelle, Shopify, and our affiliates from any claims or damages arising from your breach of these Terms, your violation of any law or third-party right, or your use of the Services.

14. Severability, Waiver, Entire Agreement

If any provision is found unenforceable, the rest remain in effect. Our failure to enforce any provision isn't a waiver. These Terms and our posted policies are the entire agreement between you and us.

15. Governing Law

These Terms are governed by the laws of the jurisdiction where Veramelle is headquartered, and you consent to venue and jurisdiction in those courts.

16. Changes to Terms

You can review the current Terms any time on this page. We may update them by posting changes here; your continued use after changes constitutes acceptance.

17. Contact

Questions about these Terms:

hello@tryveramelle.com · 1 (800) 585-3940

Veramelle
28 Medical Dr, Unit #1085
Amarillo, TX 79106, United States

Processing time

Orders are processed within 1–3 business days.

Shipping times

As we ship directly from our suppliers, please allow:

• US & Canada: 5–10 business days

• UK & Europe: 5–10 business days

• Australia & NZ: 7–10 business days

• Rest of World: 7–10 business days

Shipping costs

Free priority shipping on all subscription orders and multi-pack orders. Any shipping cost is calculated at checkout based on your location.

Order tracking

Once your order ships, we'll email you a tracking number so you can follow it the whole way.

Customs and duties

International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Delays

Shipping times may vary due to high demand, customs processing, or other factors outside our control. We appreciate your patience.

Questions

hello@tryveramelle.com · 1 (800) 585-3940
Monday to Friday, 9am to 5pm CT

Veramelle
28 Medical Dr, Unit #1085
Amarillo, TX 79106, United States

90-Day Money-Back Guarantee

If Veramelle doesn't work for you, email us within 90 days of delivery and we'll refund your order in full. Nothing to send back — keep the pouches and the guide.

How to request a refund

Email hello@tryveramelle.com or call 1 (800) 585-3940 with your order number. That's all we need. Opened pouches are fine.

Refunds

Refunds are issued to your original payment method within 5–7 business days of approval.

Subscriptions

Your 90-day guarantee covers subscription orders too, not just first-time buyers. Cancelling a subscription and requesting a refund are separate — you can cancel any time from your account, by email, or by phone. See our Subscription Policy.

Damaged or wrong items

If something arrives damaged or incorrect, email us a photo and we'll send a replacement or refund at no cost. This isn't limited to 90 days.

Orders not yet shipped

Contact us and we'll cancel and refund in full before it goes out.

Questions

hello@tryveramelle.com · 1 (800) 585-3940
Monday to Friday, 9am to 5pm CT

Veramelle
28 Medical Dr, Unit #1085
Amarillo, TX 79106, United States

Questions about your order, your subscription, or the product? We're a small team and we actually read these.

Email: hello@tryveramelle.com
Phone: 1 (800) 585-3940
Hours: Monday to Friday, 9am to 5pm CT

Mailing address

Veramelle
28 Medical Dr, Unit #1085
Amarillo, TX 79106, United States

Prefer to write? Email us at hello@tryveramelle.com and we'll get back to you within one business day.

Managing a subscription? You can pause, skip, or cancel any time by emailing hello@tryveramelle.com.

You can cancel your Veramelle subscription at any time, with no fees and no minimum number of orders.

How to cancel

Email us at hello@tryveramelle.com or call 1 (800) 585-3940 and we will cancel it for you.

Orders already placed

If an order has already been charged but not yet shipped, contact us and we will cancel and refund it in full. If it has already shipped, our 90-day guarantee applies — see our Refund Policy.

Changes to your plan

You can switch pack size or delivery frequency at any time from your account. Changes apply to your next order.

Questions

hello@tryveramelle.com · 1 (800) 585-3940
Monday to Friday, 9am to 5pm CT

Veramelle
28 Medical Dr, Unit #1085
Amarillo, TX 79106, United States